Fiona works at the Crowne Plaza Seattle Downtown, and her commute is more a little more interesting than ours – to say the least. Everyday, she puts on sneakers, walks a mile from her house to the dock on Bainbridge Island and catches a ferry. She has a 35-minute ride across Puget Sound, and then walks three-quarters of a mile to the Crowne Plaza, where she is the Crowne Meetings Director. Once there, she slips off her sneakers and hits the “go” button for the rest of the day, working with clients on all aspects of meetings at this upscale hotel.

Talking to Fiona and her colleagues gave us peek behind the scenes at the Crowne Plaza Seattle Downtown. Fiona mentioned her philosophy of “one step ahead service,” where she seeks to anticipate customers’ needs before they ask. While we also strive to do this at Wits’, hearing Fiona’s take on the topic sparked a dialogue and gave us new ideas on how we can apply this to our own client service strategies.

At the end of the day, Fiona changes back into her sneakers and walks back to the pier to take the ferry home.

At Wits’, no one on our team commutes from an island, but like Fiona, we all travel to jobs that we love – and we are beyond fortunate that our video production work allows us to tell the stories of unique individuals every day.